1. Order Processing
Orders are generally processed after the order has been successfully confirmed.
Processing times may vary depending on order volume, product availability, weekends, public holidays, and other operational circumstances.
Once your order has been prepared for shipment, it will be handed over to the relevant delivery provider.
2. Delivery Areas
We currently offer delivery to Egypt.
Delivery availability may vary depending on the destination. If delivery to a particular address is not available, we may contact you using the information provided with your order.
3. Delivery Times
Delivery times provided on our website or during checkout are estimated timeframes only and may vary depending on the destination and the circumstances of each order.
Delivery may take longer than the estimated timeframe due to factors such as:
- Courier or delivery-provider delays
- Public holidays or weekends
- High order volumes
- Weather or transportation conditions
- Incorrect or incomplete delivery information
- Difficulties contacting the recipient
- Other circumstances that may affect the delivery process
We appreciate your understanding that estimated delivery times are provided for guidance and may change depending on the circumstances.
4. Shipping Fees
Applicable shipping fees will be displayed during the ordering or checkout process before the order is completed.
Shipping fees may vary depending on the delivery location, order details, and available delivery options.
From time to time, Voka Sports may offer free-shipping promotions or other delivery offers. Any applicable terms will be communicated as part of the relevant promotion.
5. Order Tracking
Where tracking is available, tracking information may be provided after your order has been handed over to the delivery provider.
Tracking information may take some time to appear or update after the shipment has been collected.
6. Delivery Attempts
The delivery provider may contact you using the phone number provided with your order.
Please ensure that your contact and delivery information is accurate and that someone is available to receive the order.
If delivery cannot be completed because the recipient is unavailable or the provided information is incorrect or incomplete, the delivery provider may make additional delivery attempts or take other appropriate steps according to its procedures.
7. Incorrect or Incomplete Delivery Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
If the provided information is incorrect or incomplete, delivery may be delayed or the shipment may need to be returned or rescheduled.
If you notice an error in your delivery information after placing an order, please contact us as soon as possible so we can determine whether the information can still be updated before shipment.
8. Damaged Packages
We recommend checking your package when it is delivered.
If your package appears to have been damaged during delivery, please contact us as soon as reasonably possible and provide photographs or other relevant information where available.
We will review the matter and, where appropriate, coordinate with the relevant delivery provider to assist in resolving the issue.
9. Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us so that we can check the status of the shipment.
We will make reasonable efforts to assist with delayed or missing shipments and communicate available information regarding the delivery status.
10. Order Changes or Cancellation
If you need to change your delivery information or request cancellation of an order, please contact us as soon as possible.
We will consider requests based on the current status of the order. Once an order has been processed or handed over to the delivery provider, changes or cancellation may no longer be possible.
Any cancellation, return, or refund will be handled in accordance with our applicable policies and your rights under applicable law.
11. Contact Us
For questions about shipping, delivery, or your order, please contact us:
Voka Sports
Website: voka-sports.com
Email: info@voka-group.com
Phone: +20 100 032 0059