1. Information We Collect
1.1 Information You Provide
When you create an account, place an order, or otherwise use our services, we may collect information such as:
- Your name
- Email address
- Phone number
- Billing and shipping addresses
- Account information
- Order details, including products, quantities, prices, and order history
- Information you provide when contacting our customer support
1.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Information about how you interact with our website
We use this information primarily to maintain website security, troubleshoot technical issues, and improve our website and services.
1.3 Information You Provide When Contacting Us
If you contact us by email, WhatsApp, or through our website contact form, we may retain the information and communications you provide so that we can respond to your request and provide customer support.
Communications made through third-party services such as WhatsApp may also be subject to those providers' own terms and privacy policies.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfill orders
- Process payments through our payment service providers
- Arrange shipping and delivery
- Create and manage your account
- Maintain your order history
- Provide customer support
- Send order confirmations and important service-related updates
- Send marketing communications where permitted by applicable law and, where required, with your consent
- Improve our website, products, and customer experience
- Protect our website against fraud, abuse, and security threats
- Comply with applicable legal and regulatory requirements
3. Cookies and Similar Technologies
We use cookies and similar technologies to operate and improve our website.
Cookies may be used to:
- Keep items in your shopping cart
- Maintain your login session
- Remember preferences such as language
- Improve website performance and security
- Understand how visitors use our website
Depending on the services we use, third-party providers such as analytics or advertising providers may also use cookies or similar technologies.
You can control or disable cookies through your browser settings. However, disabling certain cookies may cause some website features, including shopping-cart or login functionality, to work incorrectly.
4. Payment Information
Payments may be processed through third-party payment service providers. Depending on the payment method used, payment providers may collect and process payment information such as card or transaction details.
We do not intend to store complete payment card details on our own systems where payment processing is handled directly by a third-party payment provider.
You should review the privacy practices of the payment provider used for your transaction.
5. How We Share Your Information
We do not sell your personal data.
We may share information that is reasonably necessary to provide our services with:
- Payment providers, to process and complete transactions
- Shipping and delivery providers, to deliver your orders
- Technology and service providers, including hosting, security, analytics, and website service providers
- Professional advisers, where reasonably necessary
- Government authorities or law enforcement, where required by applicable law or legal process
We seek to limit the information shared with third parties to what is reasonably necessary for the relevant purpose.
6. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, protect our systems, and comply with applicable legal and regulatory requirements.
When personal information is no longer required, we may securely delete it or anonymize it where appropriate.
7. Your Rights
Depending on applicable law, you may have rights regarding your personal data, which may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your account or certain personal information, subject to legal or legitimate retention requirements
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
To exercise an applicable privacy right, please contact us using the details provided below. We may need to verify your identity before processing certain requests.
8. Data Security
We use reasonable technical and organizational measures designed to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information over the internet is completely secure, and we cannot guarantee absolute security.
9. Third-Party Services and Links
Our website may use or link to third-party services, including payment, shipping, analytics, communication, and other service providers.
Third-party services operate under their own terms and privacy policies. We encourage you to review their privacy policies where appropriate.
10. Children's Privacy
Our website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided us with personal information in circumstances where it should not have been collected, please contact us.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, or applicable legal requirements.
When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.
12. Contact Us
If you have questions about this Privacy Policy, your personal data, or how we handle your information, you can contact us:
Voka Sports
Website: voka-sports.com
Email: info@voka-group.com
Phone: +20 100 032 0059